Privacy Policy
This Privacy Policy explains how Secured Futures, LLC ("we," "us," or "our"), operating Financial Recovery Network (FRN), handles information through joinfrn.com and its related inquiry, resource-request, appointment, and partner-intake pages. A separate service agreement or privacy notice may apply when you enroll in a service or use a third-party portal.
1. Information we collect
We collect information you choose to provide, such as your name, email address, phone number, firm or business details, appointment information, and the contents of your inquiries. If you request partnership access, we may ask for professional information needed to verify your request.
Our website hosting and communications providers may process technical information such as IP address, browser and device information, pages visited, referring pages, timestamps, and security logs. Cookies and similar technologies may support page operation, session preferences, embedded forms, and appointment tools.
Please do not submit Social Security numbers, full account numbers, credit reports, passwords, confidential case files, or sensitive client information through general website forms, email, or an AI intake conversation. If such information is needed for an agreed service, request the appropriate secure submission method first.
2. How we use information
We use information to respond to inquiries; deliver requested resources; verify professional requests; arrange appointments; coordinate requested services and referrals; maintain business records; operate and secure our website; prevent misuse; and meet legal obligations. Where you separately choose to receive marketing communications, we may use your contact details for that purpose. Requesting a resource alone is not consent to unrelated automated marketing calls or texts.
3. When information is shared
Information may be processed by providers that support hosting, customer relationship management, forms, scheduling, communications, and technical support, including GoHighLevel/LeadConnector. We may disclose information to professional advisers, to comply with law or lawful requests, to protect rights and security, or in connection with a business transfer subject to applicable safeguards.
A referral may require sharing relevant information with the provider you ask to contact or authorize us to involve. Independent attorneys, lenders, and other providers have their own privacy practices. Mobile numbers and SMS opt-in consent collected for our messaging program are not sold or shared with third parties or affiliates for their own marketing. Providers supporting delivery of our messages may process that information for us.
4. Email, phone, text, and AI intake
We may contact you about a request using the details you provide. Marketing email includes an unsubscribe option. If you separately opt in to text messages, message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent to marketing texts is not a condition of purchase.
If you choose to use an AI intake assistant, the information you share may be processed to answer basic questions and route your inquiry. AI responses can be inaccurate and are not legal, lending, or credit decisions. Ask to speak with our team for help. Any call-recording notice and consent request presented during a call applies to that call.
5. Cookies and third-party tools
You can manage cookies through your browser. Blocking cookies may affect embedded forms, scheduling, or other functions. Links and third-party tools may take you to services governed by their own privacy policies. This policy does not control those services.
6. Retention and security
Information is retained as needed for the purposes described here, business recordkeeping, legal obligations, and resolving disputes. Retention depends on the type of information and the relationship involved. We use reasonable safeguards appropriate to the information, but no website, transmission, or storage method is completely secure.
7. Your choices and requests
You may ask about information you provided, request a correction or deletion, or withdraw optional communications consent by contacting us below. Depending on applicable law, you may have additional access, portability, restriction, or opt-out rights. We may need to verify your identity and may retain records where legally required or permitted. We will handle requests under the law that applies to them. Please do not send identity documents until we provide instructions.
8. Children and location
This website is intended for adults and professional users, not children under 13. If you believe a child has provided personal information, contact us so we can review and address it. Our services are directed to the United States; information may be processed in the United States and where our service providers operate.
9. Policy updates
We may update this policy as our website or practices change. The updated date will appear above. Where required by law, we will provide additional notice or obtain consent before a material change applies.
10. Contact us
Secured Futures, LLC — Financial Recovery Network
Email: [email protected]
Phone: 1-877-265-5514
For privacy requests, use the subject line "FRN Privacy Request."